View transactions
The Merchant Portal provides a comprehensive view of all your payment transactions. You can search, filter, export, and view detailed information for each transaction.
Transaction list
The transaction list is the main view of your payment activity. To access it, click Transactions in the sidebar menu.
Each row in the table displays the following information:
Transaction ID
Unique identifier for the transaction
Date
Date and time the transaction was created
Status
Current status (e.g., Succeeded, Failed)
Amount
Transaction amount
Currency
Currency code (e.g., USD, EUR)
Customer Email
Email address of the payer
Card Brand
Card network (Visa, Mastercard, etc.)
Card Last 4
Last four digits of the card number
Description
Merchant-provided description
Reference
Your order or reference number
Refunded
Whether a refund has been issued
Actions
Quick actions (view details, refund)
Filter and search
Use the controls at the top of the transaction list to narrow down results:
- 1Search box: Search by transaction ID, customer email, description, or reference number.
- 2Date range: Select a start and end date to view transactions within a specific time period.
- 3Status filter: Filter transactions by status (e.g., Succeeded, Failed, Pending, Refunded).
Filters are applied in real time. The table will update as you adjust the filter criteria.
Export to CSV
You can download your transaction data as a CSV file for record-keeping or reconciliation:
- 1Apply any filters you need (date range, status, etc.) to narrow the results.
- 2Click the Export CSV button at the top of the transaction list.
- 3The file will be downloaded to your computer containing all transactions matching your current filters.
Transaction details
Click on any transaction in the list to view its full details. The detail view includes:
- Complete transaction information (amount, currency, status, timestamps)
- Card details (brand, last four digits, expiration)
- Customer information (email, billing address)
- Refund history (if any refunds have been issued)
- Related webhook events and delivery status
Transaction statuses
Each transaction has a status that indicates its current state:
Pending
The transaction has been initiated but has not yet been processed. This is the initial state when a payment is submitted.
Succeeded
The payment was authorized and captured successfully. The funds will be included in your next settlement.
Failed
The payment was declined or could not be processed. Common reasons include insufficient funds, incorrect card details, or fraud detection.
Refunded
The full transaction amount has been refunded to the customer. See the refund history for details.
Partially Refunded
A portion of the transaction amount has been refunded. The remaining amount is still captured.
Chargeback
The cardholder has disputed the transaction through their issuing bank. Contact support for guidance on chargeback disputes.