Verify your identity
Identity verification is a required part of the ZAFA PAY onboarding process. It helps us comply with know-your-customer (KYC) and anti-money laundering (AML) regulations. This article explains how verification works and how to check your status.
About identity verification
Identity verification is completed as part of your initial application. When you apply for a ZAFA PAY merchant account, our team reviews the documentation you submit to verify your identity and your business.
The verification process typically includes:
- 1Review of your government-issued photo identification
- 2Verification of your business registration and address
- 3Screening against sanctions and politically exposed persons (PEP) lists
- 4Assessment of your business type and expected transaction volume
Check your verification status
You can view your current verification status in the Merchant Portal:
- 1Log in to the Merchant Portal.
- 2Navigate to Merchant Settings in the sidebar.
- 3Your account status is displayed on the Profile tab. A verified account will show an Active status.
Additional verification
In some cases, our compliance team may request additional documentation after your account has been created. This can happen if:
- Your business type or activity changes significantly
- Your transaction volume exceeds previously declared thresholds
- Regulatory requirements change in your jurisdiction
- Periodic reviews are required under our compliance policy
If additional verification is needed, our team will contact you directly by email with instructions on what to provide.
Common questions
How long does verification take?
Initial verification is typically completed within 2–5 business days as part of the application review process. You will receive an email once your account is approved.
What happens if my application is declined?
If your application does not meet our requirements, we will notify you by email with the reason. You may reapply after addressing the issues identified.
Can I start processing payments before verification is complete?
No. You must be fully verified and your account must be active before you can process any transactions.
My documents were rejected. What should I do?
Ensure the documents are clear, legible, and not expired. If you need assistance, please contact our support team.
If you have further questions about the verification process, please contact our support team.