Close your merchant account

Applies to:Merchant account owners

If you no longer need your ZAFA PAY merchant account, you can close it directly from the Merchant Portal. This article explains what to check before closing your account, how to complete the process, and what happens afterward.

Before you close

Before closing your account, please make sure the following items are in order:

1Ensure all pending transactions have been settled and any outstanding payouts have been completed.
2Download any transaction history, reports, or invoices you may need for your records.
3Resolve any open disputes or chargebacks.
4Remove or rotate any API keys that are integrated with your systems.
5Inform your customers of any payment method changes if applicable.

Note

When you start the closure process, the system will automatically check for any pending transactions and unpaid payouts. These items will be displayed as a warning, but they do not block account closure.

Important

Closing your account is difficult to reverse. Once confirmed, all API access will be immediately revoked and you will no longer be able to log in.

Close your account

You can close your account directly from the Merchant Portal, or by contacting our support team.

1Log in to the Merchant Portal with your account credentials.
2Click Merchant Settings in the sidebar menu.
3On the Profile tab, scroll down to the Close Account section at the bottom of the page.
4Click the Close Account button. A confirmation dialog will appear.
5Review the warnings displayed in the dialog. If there are any pending transactions or unpaid payouts, they will be shown in an amber warning box.
6Type your merchant name exactly as shown in the confirmation field to verify your intent.
7Click Close Account to confirm. You will be signed out automatically.

Tip

The confirmation button will remain disabled until you type your merchant name correctly. This is a safety measure to prevent accidental closures.

What happens after closure

Once your account has been closed, the following changes take effect:

Immediate

Your account status is set to closed. You will be signed out of all active sessions and redirected to the sign-in page. You will no longer be able to log in.

API access revoked

All API keys are immediately revoked. Any active integrations or webhook configurations will stop functioning.

Transaction processing stopped

You will no longer be able to process new transactions, issue refunds, or manage payouts through your account.

Data retention

Certain financial records, including transaction history, may be retained for up to 7 years as required by applicable financial regulations and anti-money laundering laws.

Reactivation

If you need to reactivate a closed account, please contact our support team as soon as possible. Reactivation may be possible depending on the circumstances, but it is not guaranteed.

If reactivation is not possible, you will need to create a new merchant account and complete the onboarding process from scratch.

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